[ Some knocking is heard from the ceiling ]
Ross: Ah, somebody’s at the door on the ceiling.
Rachel: Noo, that’s our unbelievably loud upstairs neighbor.
Monica: He took up the carpet, and now you can hear everything.
Phoebe: Why don’t you go up there and ask him to “step lightly, please?”
Monica: I have like five times, but the guy is so charming, that I go up there to yell and then I end up apologizing to him.