Study Psychology

Your co-workers are people. As such they have thoughts, feelings, emotions, and desires, which guide them and affect them. Learning how people's psychology works, and how to motivate people and help them if they are feeling de-motivated - will help an employer be more effective, and make his employees more productive.

This is also the case for your customers, users, associates and friends, who you will surely have to interact with , make sure they are happy most of the time, and deal with their problems effectively.

Here are a few good resources on Psychology:

Naturally, becoming a more psychologically-capable person is a process. No one is fully friendly, tactful, helpful, and considerate at all times. But one must always aspire to be more.

For example, at one of the workplaces I had, whenever I told my boss that I didn't finish what he asked for, but instead found out something else of importance or made some other progress he said "So what you're saying is that you didn't achieve anything.". This is a classical case of the "All or Nothing Thinking" cognitive error, which is given in "Feeling Good" as a possible primary cause of depression.

This attitude caused me to think and feel that nothing I could do, would possibly please him, and that he was demotivating on purpose. This was one of the reasons that caused me to assume a variation of a clinical depression called "Hypomania", which in turn made me under-productive.